2020 has been a turbulent year for mortgage lending - with the property market effectively in suspended animation for several months.
But for NatWest the priority was supporting brokers through this period.
To make things easier for brokers during the coronavirus outbreak, the lender created a ‘coronavirus hub’ where it stored all updates relating to policy and process changes during the coronavirus outbreak.
It also simplified its buy-to-let proposition, which included the introduction of a new calculator and guide, and enhanced the product transfer process by allowing borrowers to apply for additional borrowing alongside a product switch.
For 2021, the company is looking to update its decision technology and improve its ability to cater for green mortgages and mortgage prisoners.
Graham Felstead, head of intermediary mortgages for NatWest (pictured), said: “Our priority in regards to service is that we ensure we are there for brokers and their customers when they need us most. We will achieve this by offering an holistic approach to our service in which brokers can contact our knowledgeable, dedicated staff in numerous ways.
“Our priority continues to be there for our brokers and customers when they need us the most by providing a better every day experience. We will achieve this by offering an holistic approach to our service in which brokers can contact our knowledgeable, dedicated staff in a variety of ways."
NatWest’s dedicated intermediary mortgage business offers a range of residential and buy to-let mortgages for mortgage brokers to recommend to their customers including their quick and easy product transfers. Service is its number onepriority – that’s why NatWest Intermediary Solutions has a team over 50 business development managers covering the UK and a dedicated broker instant messaging service LiveTALK.
Phone: 0345 600 0205 / Online via LiveTalk on NatWest's homepage